Help

Q & A

Shipping
What are the shipping rates?

Free delivery in Canada, the United States and Europe*. This offer is valid on merchandise ordered via the website excluding taxes.

    *In Europe: We deliver in France, Germany, Italy, Spain and Ireland.

    When will my order be delivered?

    Regular delivery arrives within 7 to 10 business days in Canada and in the United States. In Europe, regular delivery arrives within 2 months.

    Express delivery arrives within 1 to 3 business days in Canada and the United States. In Europe, it arrives within 10 to 12 business days.

    We consider business days to be days from Monday to Friday (excluding holidays in Canada and the United States).

    For Priority Service, the delivery time can vary between 1 and 3 business days depending on your geographical location in North America (large urban centers vs. remote rural areas).

    Do you ship outside of Canada, United States and Europe?

    No, but coming soon!

    Can I have my order delivered to another address?

    You may have your order shipped to any valid Canadian, American or a European address of your choice. Simply select "Shipping address different from billing address" in the first step of the purchase process and follow the instructions. 

    Can I have items in the same order delivered to more than one address?

    For the time being, items in the same order cannot be delivered to more than one address.

    Can I track my package? How?

    This is possible for all our types of deliveries except for the Regular delivery service for United States and Europe. 

    As soon as your order ships, you receive an email including a direct link to Canada Post’s website, allowing you to track your package.

    Gift Cards
    How long is my gift card valid?

    The gift cards have no expiration date.

    Is there an extra charge?

    There are no extra service charges.

    What happens in case of loss or theft?

    In case of lost or theft please contact us at customerservice@luluinabox.com

    Billing
    What payment methods are accepted?

    We accept Visa, Mastercard, American Express and Paypal when placing orders on your desktop and we also accept Apple pay and Google pay on mobile.

    Can I return or exchange an order?

    We do not accept returns or exchanges at this time.

    Party sizes

     Number of guests Price in CAD
    6 $19.95 CAD
    8 $27.95 CAD
    10 $34.95 CAD
    12 $41.45 CAD
    14 $46.95 CAD
    16 $51.45 CAD
    18 $54.95 CAD
    20 $57.45 CAD

    Sizing and fit

    Place mat
    Composition: Book paper
    Thickness: 4 pts
    Dimensions: 18’’ X 12’’

    Name cards
    Composition: Coated paper
    Thickness: 11 pts
    Dimensions: 3 ¾’’ X 1’’ X 1’’

    Wine glass marker 
    Composition: Coated paper 
    Thickness: 11 pts 
    Dimensions: 2 ½’’ X 2’’

    Coaster 
    Composition: Coated paper 
    Thickness: 11 pts 
    Dimensions: 3 ¾’’ X 3 ¾’’

    Napkin ring
    Composition: Coated paper
    Thickness: 11 pts
    Dimensions: 1½’’ X 1½’’ X 1½’’