FAQ

SHIPPING

What are the shipping rates?

Free delivery in Canada*, the United States and Europe**. This offer is valid on merchandise ordered via the website excluding taxes.

*In Canada – the following provinces YT, NT, BC, AB and SK:

  • Free shipping for orders above $50.00 
  • $5.00 shipping for orders below $50.00

**In Europe: We deliver in France, Germany, Italy, Spain and Ireland.

When will my order be delivered?

Regular delivery arrives within 10 to 12 business days in Canada and in the United States. In Europe, regular delivery arrives within 2 months.

Express delivery arrives within 4 to 7 business days in Canada and the United States. In Europe, it arrives within 10 to 12 business days.

Super express delivery arrives within 2 to 3 business days in Canada and the United States. In Europe, it arrives within 5 to 7 business days.

Do you ship outside of Canada, United States and Europe?

No, but coming soon!

Can I have my order delivered to another address?

You may have your order shipped to any valid Canadian, American or a European address of your choice. Simply select "Shipping address different from billing address" in the first step of the purchase process and follow the instructions. 

Can I have items in the same order delivered to more than one address?

For the time being, items in the same order cannot be delivered to more than one address.

Can I track my package? How?

This is possible for all our types of deliveries except for the Regular delivery service for United States and Europe. 

As soon as your order ships, you receive an email including a direct link to Canada Post’s website, allowing you to track your package.

 

GIFT CARDS

How long is my gift card valid?

The gift cards have no expiration date.

Is there an extra charge?

There are no extra service charges.

What happens in case of loss or theft?

In case of lost or theft please contact us at customerservice@luluinabox.com .

 

BILLING

Which payment methods are accepted?

We accept Visa, Mastercard, American Express and Paypal.

Can I return or exchange an order?

We do not accept returns or exchanges at this time.